TERMS OF USE 

 

The information contained in this website is for general information purposes only. The information is provided by “sold my business” which is a trading name of Winchester Investment Solutions Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. 

 

The information does not constitute legal advice and any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. 

 

Through this website you are able to link to other websites which are not under the control of “sold my business”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, “sold my business” takes no responsibility for, and will not be liable for, the website or any services provided through the website being temporarily unavailable due to technical issues beyond our control. 

 

We appreciate that things may not always go to plan and that you wish to make a complaint. Although we hope this will never happen, we welcome the opportunity to work with you to understand what’s happened and to put it right. You can contact us in the following ways: 

 

By Phone: TBA 

By Email: info@soldmybusiness.co.uk 

By Post: Sold my business, Orchid House, Lanham Lane, Winchester SO22 5JS. 

 

We aim to resolve your complaint as quickly as we can and if possible, by the end of the next working day. However, some complaints take longer to resolve. If this is the case, we will write to you within 5 working days to explain our procedures and to confirm our understanding of your complaint. We will then investigate your complaint and when we have come to a conclusion, we will send you our Final Response. This will explain our findings, our decision and if applicable what we plan to do. Your complaint will be dealt with by a senior member of staff who will review your complaint fairly and impartially. 

 

If you are not satisfied with our decision, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This is a free, independent service for resolving disputes. You can refer your complaint to FOS at any time after we have had the opportunity to investigate it as long as we have contacted you with our decision within 8 weeks of receiving your complaint. You should contact the FOS within 6 months of the date on our Final Response letter. 

 

Call: 0300 123 91 23 

Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR 

Email: complaint.info@financial-ombudsman.org.uk 

For more information, please visit the FOS website: 

www.financial-ombudsman.org.uk